Amidst COVID-19 outbreak and nationwide lockdown, Honda Cars India Ltd has announced several initiatives for its customers and dealer partners to provide them necessary assistance and assured peace of mind in such troubled times.
For customers
If any service schedule falls during the lockdown period, it will be honoured for 30 days after the lockdown is lifted without impacting their warranty.
Warranty/ Extended Warranty/ Anytime Warranty expiring during this period shall also be supported suitably.
Car care tips are being communicated through mailers and Honda Connect platform to keep the cars in perfect condition as they have been parked for long duration.
For dealers and Suppliers
In order to tide over the cash flow issues for dealers that has emerged due to the nationwide lockdown, HCIL has ensured that all pending payments of dealers were cleared with March. Additionally, support in form of releasing advance payments to help them with cash flow. In normal business flow, payments are made to dealers as claims after the sales month. The company has also given support on interest cost of fresh stock available at dealer before lockdown. HCIL is continuously monitoring the situation with close communication with dealers to ensure that its dealer channel remains healthy.
HCIL is also ensuring that payments of the company’s suppliers are being done on time.
Sharing his thoughts on the company’s initiatives, Rajesh Goel, SVP & Director, Sales and Marketing, Honda Cars India Ltd. said,
“In these trying times, it’s our responsibility to take specific measures to mitigate stress of our customers. Service and Warranty are two of the most important factors that concern customers and we are addressing all of them during the lockdown period. Our dealers are the company’s interface with the customers and it is important that they stay healthy and viable financially. We understand that due to the lockdown and no business activity, they will face cash flow concerns and measures are being taken to address these issues.”
Corporate Social Responsibility initiatives by Honda group companies in India
All Honda group companies in India, through its CSR arm Honda India Foundation, have already pledged an aid of Rs 11 cr to central and state governments for relief and prevention efforts for the ongoing COVID-19 pandemic in India.
As part of this aid, Honda is immediately supplying 2,000 units of Honda engine powered High Pressure Backpack Sprayers to the various Government agencies. These light-weight powerful sprayers will be used for disinfectant fumigation at hospitals, public transport, railway stations, public canteens and other common areas. This unique initiative is taken by Honda in consultation with Government; and is part of the collaborative efforts from the auto industry to support India’s preparation against COVID-19. Disinfecting public spaces is an extremely critical part of preventing & controlling the spread of virus along with other aspects such as regular hand-washing etc.
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